Privacy Policy

1. Introduction

Herstat® respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect:

Personal Information

  • Name

  • Email address

  • Billing & shipping address

  • Phone number

  • Payment details (processed securely via Shopify)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Purchase history

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Communicate with you

  • Provide customer support

  • Improve our website

  • Send marketing emails (if you opt in)

  • Prevent fraud

4. Legal Basis (UK & EU Customers)

We process data based on:

  • Contractual necessity

  • Legal obligations

  • Legitimate interests

  • Consent (for marketing)

5. Sharing Your Information

We may share data with:

  • Shopify (ecommerce platform)

  • Payment processors

  • Shipping providers

  • Email marketing platforms

  • Analytics providers

We do not sell personal data.

6. Data Retention

We retain your information only as long as necessary for:

  • Legal compliance

  • Accounting

  • Business operations

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Withdraw consent

  • Lodge a complaint with a data authority

8. Data Security

We implement reasonable technical and organisational measures to protect your data.

However, no internet transmission is completely secure.

9. International Transfers

As we operate globally, your data may be processed outside your country of residence, including in the United States.

10. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.