Terms and Conditions

Herstat.com

Herstat.com is a trading name of DTC Healthcare Ltd ("we", "us"), used under licence from Lisoma International Ltd.

The material in the website www.herstat.com ("Web Site") is copyright to us or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or republication.

Distributor:

We are a distributor of Herstat branded Products.

Our registered office is: St John's House, St John's Street, Chichester, PO19 1UU, UK.

Manufacturer:

Herstat Cold Sore Care ointment and Herstat LipCare Stick ("the Products") are manufactured by Lisoma International Ltd, based in Chichester, UK.

Web Site Information

We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

Product descriptions

We take great care over the way each item is described so that we give as much detailed and accurate information as we can to help you with your purchase. Every care has been taken to ensure descriptions and prices are correct, but we reserve the right to make changes which do not materially affect the quality or performance of the Products and which we may not always notify you of.

Specifications may change from time to time for reasons beyond our control. Should you be unhappy with your purchase for whatever reason, it may be returned within 14 days of delivery for an exchange or refund, provided that the goods are returned sealed, in perfect condition, unused and with the original packaging. See Returns for more information.

Prices

The price of the Products will be the price quoted in the Web Site at the time we accept your order. The prices are shown in British Pounds Sterling and include any applicable value added tax (VAT), but not the cost of delivery.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

In addition to the price shown, you will be asked to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

Any customs or import duty levied once the package reaches your destination country will be your responsibility.

Availability of goods

All orders are accepted subject to availability of goods. Whilst we endeavour to keep the Products in stock, we cannot guarantee that goods will be available at all times. If an item is out of stock, we will always give an indication of when it will be available.

Money Back Guarantee

We are so confident that you will agree with us, that Herstat is the best available topical treatment for cold sores, that we will refund your money if you find that Herstat is not the best product that you have tried, after treating a cold sore as directed in the packaging.

To claim your refund, post the part empty tube, together with proof of purchase/receipt showing the date of purchase and amount paid, and your name and address (for the cheque/refund) to the address shown in the footer of this web page.

Delivery and charges

We aim to dispatch your goods via Royal Mail post within 24 hours of the order being placed, to arrive with UK customers within 1-2 working days. Please allow up to 14 days to receive your order. If, under exceptional circumstances, your goods are out of stock or will take more than the stipulated 14 days, we will contact you to ensure you are kept up to date with your order's progress.

Once your order has been placed, you will receive a confirmation email. Your receipt is sent electronically.

Our products are small enough to usually fit through a standard letterbox; however, for your reassurance, if you think the package will not fit, or you wish to send this as a gift for someone else, you may wish to provide an alternative delivery address.

Our delivery charges are fixed, no matter how large your order:

  • UK Standard delivery (up to 14 working days) is free

  • EU £3.00

Returns

Our returns policy

We want you to be delighted with your purchase from DTC Healthcare Ltd. You may return your goods to us within 14 days of receipt for an exchange or, at our option, a refund, provided that the goods are returned sealed, in perfect condition, unused and with the original packaging.

Your refund will not include postage costs.

How to return or exchange goods

Simply send the products back to us, enclosing a letter with your name and order number, indicating the reason for returning the goods and whether you would like to exchange the goods or have a refund, to:

Returns Dept.
DTC Healthcare Ltd
St John's House
St John's Street
Chichester
West Sussex
PO19 1UU
United Kingdom

Once we have received your returned goods, your replacement goods will be dispatched or your payment will be refunded by whichever method it was made, minus the postage costs. This may take up to 14 working days from receipt of your returned goods. Should the replacement goods be out of stock, we will contact you with an anticipated delivery date.

Damaged goods

Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will reimburse all your normal carriage costs. If you require help on any aspect of our returns policy, please contact us. We will not charge you postage for sending the replacement items.

General

The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for resale.

The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.